Refund policy

Refunds & Returns

Because every piece is custom-made and personalised specifically for you (names, dates, photos, or quotes engraved to your order), we're unable to accept returns or offer refunds for change of mind.

However, we want you to love what you receive. If your item arrives faulty, damaged in transit, or with an engraving error that doesn't match what was confirmed with you before production, please contact us within 7 days of delivery at markedwithmeanings@gmail.com or 050 039 3547 with a photo of the item. We'll repair, remake, or refund it at no cost to you.

Please review your proof carefully before we begin production — once an order is confirmed and engraving has started, we're unable to make changes to the personalised details.